How long does my enrollment last?
Think of your class enrollment as a monthly subscription that is automatically billed on the 1st of every month until you set your "drop date" which refers to your last day of class. This allows a child to make faster progress by staying with the same instructor.
Is there a registration fee?
The annual registration fee is $30/family and charged to your account when you first enroll and again on the same date each year. You can drop your class and re-enroll without a new registration fee if it is within a 12 month period.
What are the class fees?
The Comfort Class $15/day
The Confidence Class $25/day
The Compete Class $25/day
Tuition is charged to your card on file on the 1st of every month in order to hold your spot for that month. Tuition varies based on the number of classes your child is enrolled in each month.
When is class cancelled due to bad weather?
All outdoor sports programs in Florida experience weather cancellations at times due to heavy rain or lightning. Our weather policy states that we cancel class when rain is heavy but we teach in the light rain if it is warm enough, est 80 degrees. We cancel class when lightning is as close as 8 miles to the pool, and we resume class as soon as the lightning clears. Parents receive an email notification before class if cancelled as well as a make-up token to use for an additional class.
Can I book a make up class if my child misses a class?
We understand that families are busy and that children miss class due to schedule conflicts or illness once in a while. Tuition is prepaid in order to hold your spot in class for the whole month even if you have to miss a class. We are not able to give make-up tokens or class credits when a student misses class. Our small classes stay full and we are not able to manage make-up classes fairly to all families when they miss a class.
How do make up tokens work?
Make-up tokens are given when we cancel class for weather. They go into family accounts in the parent portal within 24 hours of the cancelled class. Parents can easily book the token for a class on a day and time that works for them. Make-up tokens are required for make up classes. They can be used anytime within one year, and they can be booked three days before taking the class. Details of how to book tokens are given in our welcome email and in our parent portal.
What is a "drop date"?
Your child is considered enrolled in their class month to month until their parent sets a drop date for them The drop date refers to the child's last day of class. If your drop date is set before tuition runs on the 1st of the month, your last month will be pro-rated from the 1st of the month through your designated drop date. This provides the flexibility that many families need.
Can I be refunded?
Class enrollments and registration fees are non-refundable. If a family enrolls in a class and later decides the time doesn't work for their schedule, we can offer to transfer your student into a different class time, by calling the office. If a family decided to stop attending classes before their pre-paid classes are used, no refund will be issued.
Do you offer private lessons?
We offer private lessons for people age 13 and up - during our Indoor season, October 1st through March 30th. Private lessons are 1 on 1 and scheduled by calling our office. They cost $40/half hour and are pre-paid on a monthly basis.
Can you come to my house to teach my kids?
Our instructors are a valuable resource and we serve more children by keeping our instructors in one central location, and arranging for parents to come to us. Therefore, are not able to arrange for lessons at home pools. Our small group lessons have a 4/1 ratio as children learn better by watching each other, and our classes are offered in central locations with a goal of offering easy access to swim lessons.
Do you offer a free trial class?
We encourage parents who want to check out our program to come to our pools and sit to watch a class or two. If the program is a fit, you can enroll online. Any child who attends our classes must sign our waivers and pay online. Learning how to swim is a committment of 4 to 12 months and we encourage parents to try our program for at least one month to see progress.