Frequently Asked Questions
POLICIES
We've designed our program to be easy for caregivers to manage while offering safe and progressive classes for all. Please see our program policies below...
Makeup Class
Receive a makeup class token when we cancel class for bad weather conditions. You will receive an electronic makeup token that you can book anytime for an additional class. We do not offer makeup classes when families miss their scheduled class.
Refund Policy
We do not offer refunds for any reason. Tuition is pre-paid in order to hold a spot for your child. We can transfer tuition paid from one child to another and you can gift your class tuition to a friend by emailing or calling our office to make arrangements.
Transfer Class
Transfer your regular class by emailing or calling our office and requesting your new class time. We will confirm with you within 24 hours of your request if there is an opening at your newly desired time.
Weather Policy
We cancel swim lessons when lightning is within 8 miles of the pool or when the rain is too heavy to see the bottom of the pool. Florida weather is unpredictable and full of variety. We will always be at the pool during bad weather conditions. We may get in and out of the pool multiple times during the day. Parents are asked to come to the pool to check in with their instructor when the weather is in question.
Stop Class
Stop your ongoing enrollment by emailing our office to let us know what your last day of class will be. Let us know before tuition runs on the 1st of the month and your last month will be pro-rated.
Lifeguard Your Child Policy
Students in our Confidence class are non-swimmers and require 1 on 1 attention while they are around the water. We ask that parents sit within arm's reach of their child during class and manage their behavior on the wall. This allows our instructors the ability to give 1 on 1 attention to the student they are teaching. We make great progress when parents are involved in class safety management.
PRICING
Our goal is to make swim lessons accessible to everyone. We offer easy month to month enrollment as well as multiple scholarship programs. Please see a list of our pricing below...
Registration Fee
An annual registration fee of $30 will be charged per family per year.
Confidence Class
The class fee is based on $25 per day and paid in a monthly style tuition.
Private Lessons
Private lessons are 30 minutes each and are priced based on $50 per class. We book one month at a time.
Comfort Class
The class fee is based on $20 per day and paid in a monthly style tuition.
Compete Class
The class fee is based on $25 per day and paid in a monthly style tuition.
Scholarships
We work with 4 different scholarship programs. Please request an application by emailing or calling our office.
REGISTRATION
Registration is quick!
STEP 1
Go to the parent portal and start a family profile. It takes about 5 minutes.
STEP 2
Use the filter buttons to find a class depending on the level and location you want.
STEP 3
Sign the online policy waivers.
STEP 4
Add a credit card to keep on file. You will pay at checkout. Monthly billing is automatic on the 1st.
Booking private lessons is done by emailing or calling the office. Once we set up your schedule, you can pay online through the parent portal.